Toyota tops the J.D. Power 2015 rankings for customer satisfaction in Malaysia – Drive Safe and Fast

Automotive

Published on October 30th, 2015 | by Admin

0

Toyota tops the J.D. Power 2015 rankings for customer satisfaction in Malaysia

UMW Toyota Motor celebrates its journey to greater customer satisfaction when it  ranked highest in the J.D. Power 2015 Malaysia Sales Satisfaction Index (SSI) for the third consecutive year. Toyota’s score is  791 points, well above the industry average of 752 points.

Toyota Vios E variant

Conducted by the renowned global market information company, J.D. Power, the study examines six key factors that contribute to the overall customer satisfaction with their new-vehicle purchase in the mass market segment. These factors include, in order of importance: the salesperson, dealer facility, delivery timing, deal, delivery process and sales initiation. Toyota performs particularly well in majority of the criteria.

Corolla Altis 2.0V

The 2015 Malaysia Sales Satisfaction Index (SSI) Study is based on responses from 2,371 new-vehicle owners in the mass market segment who purchased their vehicle between August 2014 and May 2015. The study was fielded between February and July 2015.

Goodyear banner dsf_650x85


About the Author

www.dsf.my is a service to the public and other website owners. www.dsf.my is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within the site www.dsf.my. While the information contained within the site is periodically updated, no guarantee is given that the information provided in this website is correct, complete, and up-to-date. www.dsf.my is not responsible for the accuracy or content of information contained inside.



Leave a Reply

Your email address will not be published. Required fields are marked *

Time limit is exhausted. Please reload CAPTCHA.

Back to Top ↑