Published on April 23rd, 2018 | by Subhash Nair2
Why Doesn’t Grab Let You Schedule Rides to KLIA?
I was really glad to hear that Grab was taking over Uber’s operations in South East Asia. It felt like the underdog had won big. But the lack of competition is already starting to make the whole ride-hailing experience worse.
Earlier in the month, we heard first-hand accounts from friends and family of Grab’s servers not being able to handle the sheer volume of users in both Singapore and Malaysia.
Today, after weeks of not requiring their service, I myself have found a convenience being removed. Back when Uber was around one could easily schedule a trip hours in advance to the airport. Now, it looks like Grab has disabled the service.
So, now with an early morning flight and no way to secure a booking, I have to wake up EXTRA early and hope that there are drivers around willing to take the job. This never used to be a problem when there was competition from Uber. It’s not like there was a problem with this feature before. Looks like Grab is just getting lazy… unless they can offer us an explanation.