Published on October 1st, 2013 | by Daniel Sherman Fernandez


Lexus No.1, Mercedes Benz No. 2 and Audi No.3 In Japan


Lexus has been named the top brand in J.D. Power’s 2013 Japan Customer Service Index (CSI) Study and the Japan Automotive Performance, Execution and Layout (APEAL) Study. The CSI Study measures customer satisfaction with dealership service based on a 1,000-point scale — Lexus finished with a score of 816 points, 65 points higher than second place Mercedes Benz (751) and 137 higher than the average industry score (679). This is the seventh year in a row that Lexus has placed first in the Japan CSI Study.

The APEAL Study measures consumer satisfaction with their vehicle during the first two to nine months of ownership, and is also based on a 1,000-point scale. Lexus is the highest-ranked nameplate for a second consecutive year, with an overall score of 831. Mercedes Benz (787) ranked second and Audi (775) ranked third.

About the Author is a service to the public and other website owners. is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within the site While the information contained within the site is periodically updated, no guarantee is given that the information provided in this website is correct, complete, and up-to-date. is not responsible for the accuracy or content of information contained inside.

Leave a Reply

Your email address will not be published. Required fields are marked *

Back to Top ↑