Automotive

Published on July 10th, 2017 | by Subhash Nair

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BMW Group Malaysia Introduces New Roadside Assistance and Accident Hotline Program for BMW, MINI and BMW Motorrad vehicles

BMW Group Malaysia today introduced its newest Roadside Assistance and Accident Hotline program which provides professional and expert support for emergency situations when on the road. The new program is designed for absolute peace of mind ownership 24 hours a day, 365 days a year for all its BMW, MINI and BMW Motorrad customers.

Effective 1 st July 2017, all new BMW and MINI owners with vehicles registered from 1 st January 2017 onwards will receive the Roadside Assistance (RSA) coverage program for five years at no cost. Meanwhile, BMW Motorrad owners will enjoy coverage for two years.

For vehicles registered between July 1 st 2015 and December 31 st 2016, the existing Roadside Assistance Program (RSA) will still be valid for 24 months from the date of the vehicle’s first registration.

Roadside Assistance Program for BMW, MINI and BMW Motorrad. Prior to the new program, the BMW Roadside Assistance program was made available to BMW and MINI owners as a 2-year coverage program covering only help on the phone, help on the spot, towing services and was an accident hotline.Now, BMW Group Malaysia has upgraded this coverage to five years for all new

Now, BMW Group Malaysia has upgraded this coverage to five years for all new BMW and MINI owners, and have introduced the new program with a more comprehensive list of services including:

 Help on the phone and on the spot

The team of qualified customer contact specialists are always on standby 24 hours a day, 365 days a year to provide lifetime phone assistance.

 Accident hotline

In the event of an accident, BMW Roadside Assistance team can help call the police or emergency services, notify an authorised BMW, MINI or BMW Motorrad dealership and, if necessary, organise a towing service.

 Towing services

If it is not possible to repair the damage on-site, BMW Roadside Assistance will cover the cost of towing the vehicle to the nearest authorised BMW or MINI dealership. Once the vehicle has been diagnosed, the service team will follow up on the repair process and keep the owner informed of the latest developments.

 Seamless Mobility: Replacement Vehicle, Accommodation, and other Mobility Services Solutions.

The seamless mobility offered here includes providing 24/7 call centre and organisational support, on-site breakdown assistance where an immediate on-the-spot repair will be arranged, as well as providing alternative travel arrangements.

This includes arrangement for a replacement vehicle for the entire duration of the service or repair. In cases where breakdowns occur a distance away (200km) from a customer’s residential home and an overnight accommodation is required, BMW Roadside Assistance can assist to accommodate customers at a nearby hotel if required.

 Repatriation

In the event a breakdown occurs abroad or a distance away (200km) and if the car cannot be repaired on-site and the customer requires to be somewhere urgently, repatriation services will be offered by BMW Roadside Assistance team. For BMW Motorrad owners, the BMW Roadside Assistance program will cover only help on the phone and help on the spot, acts as an accident hotline and offers towing services.

The dedicated toll-free BMW Roadside Assistance number is 1800-88- 8808. For more information, as well as terms and conditions regarding the new BMW Roadside Assistance program, kindly visit www.bmw.com.my.


About the Author

Written work on dsf.my. @subhashtag on instagram. Autophiles Malaysia on Youtube.



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