Published on September 14th, 2018 | by Subhash Nair3
The A-to-Z on Touch n Go’s RFID Toll Payment System
Earlier today, we visited Touch ‘n Go’s office in Bangsar South to listen to their briefing on the new RFID too payment system. The event was insightful, and most of our concerns were addressed openly and accurately.
They prepared a FAQ-style fact sheet for us, and we thought it best to share it here with you, with some minor amendments.
What is RFID?
Touch ‘n Go is introducing RFID as a new electronic toll payment system that uses a sticker to pass through toll. The RFID sticker, also called an RFID tag, is embedded with a radio frequency chip and is affixed to either the windscreen or the headlamp of the vehicle.
How does it work?
As the vehicle passes through toll, the overhead scanner reads the radio-frequency from the RFID sticker. The toll charges will be deducted from the Touch ‘n Go eWallet as the e-wallet is link to the RFID sticker. Only one RFID sticker can be affixed to one vehicle.
How do I install the RFID sticker?
The RFID sticker has to be installed on to the car’s windscreen or headlamp at an authorised centre. The installation per car is expected to take no more than 15 minutes. Currently, RFID installation is offered to a selected group of pilot testers only. After the pilot phase, appointments to install an RFID sticker will be opened to the public.
When does RFID pilot testing for public start?
RFID pilot testing for public kicked off on 3 September 2018.
Who can apply for RFID?
RFID testing is open to Klang Valley highway users who drive privately registered cars. The vehicle types that are supported are motorcars, vans, jeeps and pickups (Class 1 vehicles). Other vehicle types are not currently supported.
Where in the car will the RFID sticker be installed?
The RFID sticker will be placed either on the windscreen or headlamp. The location will depend on the optimal position for detection and will be determined by the authorised installer.
Can I install the RFID myself?
No. At the moment, all installations of RFID are to be performed by authorised persons at an authorized centre. However, Touch ‘n Go are working on the necessary government approvals to make user installation a reality in future.
Can I register RFID with someone else’s car?
Yes, you can register RFID with someone else’s car but linked to your Touch ‘n Go eWallet for toll deductions. You’ll need to fill in an authorization form with the relevant details. The authorization form is downloadable from the RFID Registration Portal.
How durable is the RFID sticker?
The RFID sticker is made to last for an average of five (5) years. The RFID sticker is made of high durable material that can withstand various weather conditions. Please avoid chemical wash directly onto the sticker.
In the event that my sticker is stolen or damaged, can I claim a refund or free reinstallation?
The RFID sticker will get damaged when tampered with, therefore your Touch ‘n Go eWallet balance is safe. During this pilot phase, sticker replacement fee is waived at Touch ‘n Go’s discretion.
Do I need to reinstall the sticker and make payment again if I change my car/ buy a new car?
The RFID is unique to the registered customer and vehicle. If you no longer wish to use the RFID tag or have sold off the vehicle, you are required to terminate the RFID Tag by contacting Touch ‘n Go Careline.
My RFID sticker is installed outside my car, how safe is it from theft?
The RFID sticker cannot be peeled off or removed easily/safely from the headlamp as the sticker will break/damage during the attempt, therefore your eWallet balance is safe from abuse.
I heard that RFID cannot work near metal. As my vehicle is mostly made from metal, where should I install it?
Our fitment specialist will do the necessary testing and recommend the fitment accordingly.
Why does it take so long for the boom gate to open?
Many lanes have different legacy configuration and the system integrators and concessionaires are working together to harmonise these lanes for RFID to reduce the deviation factor so that the experience is consistent for the customers.
How do I know if a transaction has gone through?
If the transaction is successful, the boom gate will open. You’ll be able to view the transaction directly on the Touch ‘n Go eWallet app on your mobile phone.
Do I need a smartphone to use RFID?
Yes, in order to use RFID, users need to download the Touch ‘n Go eWallet, which is a mobile app. The toll charges will be deducted from the Touch ‘n Go eWallet. Therefore users will need to have a smartphone.
What is Touch ‘n Go eWallet?
The Touch ‘n Go eWallet is a mobile app. It is an electronic wallet (e-wallet) that holds electronic money (e-money). The Touch ‘n Go eWallet provides services such as reloads, payments, funds transfers, anywhere and anytime. It can also be used with RFID to pay toll. For more details on the Touch ‘n Go eWallet, please visit www.touchngo.com.my
Where can I download the Touch ‘n Go eWallet mobile app?
Users can visit the Google Play Store or Apple App Store and search for “Touch ‘n Go” to download the app.
What if my mobile phone is out of battery or has no data/signal?
The RFID system will detect the RFID sticker to charge the toll fare and not the mobile phone. Therefore, having no signal or mobile phone battery will not affect your RFID usage.