Published on October 22nd, 2019 | by Daniel Sherman Fernandez0
Hino Malaysia Opens New 3S Center in Klang
Hino Malaysia expands its 3S dealership network to support and reap the benefit for customers. Hino Motors Sales (Malaysia) Sdn Bhd (Hino Malaysia) upgraded one of its authorised dealers from 1S (Sales) centre to 3S (Sales, Services & Spare Parts) centre.
Eng Kee Commercial Vehicles Sdn Bhd (Eng Kee Commercial Vehicles) was nominated as Hino 3S authorised dealer to offer the best sales, service, and spare parts also aim to reap a multitude of benefits for the esteemed customers.
The new 3S centre is operating in Klang District, addressed at No. Lot 230, Persiaran Raja Muda Musa /KS 01. Telok Gadong Kecil, Klang. Located within the same radius of Port Klang, the largest port in Malaysia, it is a strategic area as Port Klang is the main trade route and commercial and industrial hub of the country.
Has been the partnership with Hino Malaysia since 2006, Eng Kee Commercial Vehicles always prioritizing the best possible of hospitality for the customers, the 24,000 square-feet area facilitates three (3) service bays at the rear of the building and the front of the new centre offers a lounge with refreshment and free Wi-Fi for waiting customers.
The opening of the new Hino 3S centre was officiated by the Board of Directors from both companies, Hino Malaysia and Eng Kee Commercial Vehicles, witnessed by all guests that present to enliven the ceremony.
The new 3S (Sales, Services and Spare Parts) centre will have a new look and feel, as it is upgrading from 1S centre which previously only served of selling trucks. The new office was not only designed to increase efficiency for all departments but also reflects Hino’s innovative company goals that focus on delivering quality customer service.
Hino Malaysia to-date has 37 3S centres throughout the country conforming to the company’s new standard and corporate image.
Supporting its concept of Total Support, the new Hino 3S centre was deemed to be the best one-stop solution centre from the time the truck is sold and throughout the lifetime of its maintenance.
“We provide Malaysian customers with products optimally suited to their needs, and we help our valued customers make the most of their HINO trucks and busses by providing comprehensive follow-up service in the spirit of Total Support,” quote by the Managing Director of Hino Malaysia, Mr. Atsushi Uchiyama.
“Our unique ‘Total Support’ concept places emphasis on ‘Caring for our Customers’ Business’, aiming to contribute to their business needs and success throughout the lifetime of our products,” he added.
In tandem with the Total Support values which emphasizing the equal fortitude of after-sales value, Hino Malaysia has now introduced the new warranty of its light-duty truck, HINO 300 Series. The previous warranty which offered three (3) years and 100,000 km, is now upgrading to the five (5) years and 200, 000 km including train power.
Leveraging its empire for more than 40 years in the country, Hino Malaysia continues to master its performance in Sales and After-Sales Services through various customer engagement programmes to give the absolute experience of Sales, Service, and Spare Parts.