Published on May 15th, 2020 | by Subhash Nair0
Motor Image Reopens All Their Subaru Sales & Service Centres
All Subaru showrooms and service centres operated by Motor Image Malaysia have been reopened with new measures to protect the health of customers and staff. Subaru showrooms and service centres began to reopen on the 6th of May.
For Subaru owners looking to service their vehicles, please note that the waiting areas have been closed.
You will have to drop your car off and pick it up after the service has been completed. Customers are advised not to bring their children along and to use contactless payment methods if possible.
Test drives are still available. You just have to call your nearest Subaru showroom up and a sales person will come to you with the test car. All test cars (as well as customer cars) are sanitised.
Here’s the press release with more.
TC Subaru Sdn Bhd, the exclusive distributor of Subaru vehicles in Malaysia, is pleased to announce that it has reopened all its showrooms and service centres, which operate under Motor Image (Malaysia) Sdn Bhd.
In line with Subaru’s safety obsession and safety features, stringent protocols have been put in place to ensure that customers have peace of mind in this COVID-19 landscape when they visit its showrooms and service centres or have test drives.
Test Drive at Home
TC Subaru has introduced a ‘Test Drive at Home’ initiative for customers who do not wish to travel to the showrooms. Customers can call any showroom and make an appointment for a sales consultant to drive a Subaru to them for a test drive. All vehicles are thoroughly sanitised before and after test drives, following a strict protocol to clean all touch points, including centre armrests, door handles, gear knobs, and so on.
All sales consultants are equipped with face masks and sanitisers, and have their temperature checked upon coming to work and two more times during the day. Any staff who has a temperature or any respiratory symptoms will be turned away and asked to see a doctor.
Enhanced Measures for Customer Safety
TC Subaru has also put in place enhanced cleaning and safe distancing measures in all its work areas. All touch points, including computers, stationery, counters, desktops and common areas are sanitised daily before the start of the workday and at the end of the day. Staff are also required to wear face masks at work.
For customers, those with body temperatures of 37.5°C and above will not be allowed to enter showrooms and service centres. All visitors must also provide their contact details to facilitate contact tracing.
To ensure safe distancing, the company is also limiting the number of customers in Subaru showrooms at any one time. Markers are in place to establish physical distancing of at least one metre. During this period, refreshments will not be served in showrooms.
In adherence to regulations, TC Subaru has to close waiting areas at service centres. Customers are requested to send in their vehicles and return to pick them up after the job is completed. Customers are also advised not to bring their children along. All vehicles will be thoroughly sanitised before and after each job. Cashless payment options are encouraged.
Customers visiting showrooms or service centres in Selangor can download the state’s SELangkah app, an online registration system to ease contact tracing for individuals entering premises in the state.
Further updates will be available on the company’s social media pages @subaruasia on Facebook and Instagram, as well as https://www.subaru.asia/my.