Cars Hey Mercedes_connectivity

Published on July 13th, 2021 | by Daniel Sherman Fernandez

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Hey Mercedes The Voice Assistant Explained In Detail

This Hey Mercedes is an increasingly popular voice assistant that luxury car drivers like and want.

This feature has become a ‘must have’ in the last decade and almost all major car manufacturers have incorporated ‘in car speech activation’ systems.

This allows the driver to ‘work’ all the systems around the dashboard just by ‘talking’ to the dashboard ‘assistant’. Yes, drivers are conversing with their car, almost like what we saw on TV years ago with KITT (Knight Industries Three Thousand) in the 1982 TV series, Knight Rider.  

Hey Mercedes_Mercedes-C Class
Mercedes-Benz C 200_2022 Model

The voice assistant “Hey Mercedes” becomes more interactive and capable of learning by activating online services in the Mercedes me App. Moreover, certain actions can be performed even without the activation keyword “Hey Mercedes”.

MBUX Voice Control is the smartest way to communicate with your Mercedes-Benz. It’s never been easier to access your vehicle features. Learn how in this video.

These include taking a telephone call. “Hey Mercedes” also explains vehicle functions, and, for example, can help when asked how to connect a smartphone by Bluetooth or where the first-aid kit can be found. “Hey Mercedes” is also able to recognise the vehicle occupants by their voices.

Hey Mercedes_new Mercedes C-Class
Mercedes-Benz C 300 4MATIC Dashboard

Smart Home: Mobile intelligence for maximum operating convenience from a distance

With the MBUX Smart Home function, the C-Class now becomes a mobile control centre for the home of many people. Because Smart Home refers to WLAN, sensors and actuators make the home increasingly intelligent and communicative: temperature and lights, shutters and electrical appliances can be remotely monitored and controlled. Motion detectors and window contacts inform the user of welcome or unwelcome visitors.

“Hey Mercedes, is there anybody in my home right now?” “I checked. The last movement detected was in the kitchen one hour ago.” This is how future conversations between the driver or passenger and the user’s smart home might go using the MBUX (Mercedes-Benz User Experience) voice assistant. 

BHP_Euro5 Diesel_2021_Lexus NX

At the market launch, the MBUX Smart Home function will support numerous devices offered by important smart home providers – corresponding contracts have already been concluded with Bosch Smart Home and Samsung SmartThings. Further providers will follow, and be announced at a later stage. 

Right from the start, Hey Mercedes understands queries and commands in four languages (German, Chinese, American and British English). One can address lamps, sockets, thermostats, shutters and blinds, motion detectors and door or window contacts, as well as temperature sensors. 

So the system can also answer this question: “Did I remember to turn the heating down?” Depending on the response and the thermostats installed in the home, it is possible to change the setting: “Set the temperature to 18 degrees in the whole house!” In this way, Smart Home integration into MBUX helps to reduce home energy consumption. It also enhances comfort, because the heating can also be remotely turned up again in good time.

The innovative MBUX system is the ultimate in hands-free technology. Watch this video to learn how to easily interact with your vehicle for phone calls, navigation and more – all with the simple command: “Hey Mercedes”.

Also included is “Over-the-air” (OTA) updates

The software is always kept up-to-date. As soon as a new update from Mercedes-Benz becomes available, a message appears in MBUX. The update is downloaded and installed in the background. The user then has to agree explicitly to its activation again. In this way the vehicle is always up-to-date. Features which have not even been invented yet can also be installed by means of OTA updates in vehicles already sold. To transfer the data, Mercedes-Benz relies on mobile communications technology and the communication module installed in the vehicle due to the high security standard.

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