Published on March 21st, 2014 | by Daniel Sherman Fernandez0
HYUNDAI-SIME DARBY MOTORS CONTINUES TO EXPAND ITS 3S CENTRE NETWORK
Hyundai-Sime Darby Motors (HSDM) is setting up six more 3S centres this year to reach out to its customers, making its services easily accessible to them.
The continuous expansion of Hyundai’s network of 3S centres will enhance customer ownership experience with one-stop facilities offering integrated sales, service and parts to cater to their automobile needs.
In the last four years, HSDM and its dealers have invested RM146 million to set up 3S centres nationwide to cater to the increasing number of Hyundai vehicles on the road. HSDM currently has nine 3S centres in the Central Region, seven 3S centres in the Northern Region, five 3S centres in the Southern Region, and two 3S centres in East Malaysia catering to the 147,049 registered Hyundai cars in Malaysia.
With the completion of these six new 3S centres, Hyundai will have a total of 29 3S centres nationwide by the end of the year. The 29 3S centres with capacity to service 23,000 vehicles a month will improve service efficiency with a shorter turnaround time. The six new 3S centres are located in the Central Region (namely Jalan Chan Sow Lin, Cheras and Jalan Ampang in the Klang Valley), Northern Region (Sungai Petani, Kedah), East Coast Region (Kuantan, Pahang) and East Malaysia (Kota Kinabalu, Sabah).
“Apart from expanding our network of 3S centres, we are also constantly upgrading our existing 3S centres to be more customer-friendly and appealing for a memorable ownership experience,” said Mr Lau Yit Mun, Managing Director of HSDM.
Training programmes for service and technical personnel are ongoing to enhance the quality of service offered by the 3S centres to improve customer relations.
HSDM will also be introducing enhanced after-sales programmes and activities which offer greater value to Hyundai customers. These will include service on Sundays for the convenience of customers and labour free service on Wednesdays at selected service centres. Additionally, complimentary services such as a free 20-point inspection, G-Scan Digital Vehicle Health Screening and car wash will be offered at all authorised Hyundai service centres.
Customers can look forward to many more attractive promotions and savings when they service their cars at authorised service centres. “This is not all that we have to offer. Customers will continue to experience improvement in our service quality,” said Mr Lau.