Automotive

Hyundai Motor Company, South Korea’s largest automaker, held its Third Service Advisor Championship at Hyundai Motor’s Technical Training Center in Korea from October 11 to 14, 2016. Global service experts, selected through preliminary contests from Hyundai Motor’s worldwide network, gathered to test their customer service skills.

This year, 140 service experts from 60 countries, among 18,000 service advisors worldwide, came to Korea to participate in the championship. The competition consists of role playing different situations of providing service, a written test on maintenance technologies, customer response and Hyundai Motor service as well as customer response skills based on Workshop Automation. Service advisors were evaluated overall and the top winners were given a gold, silver and bronze prize, respectively, as well as prizes for the highest ranking persons in each test.

Since the contest was first held in 2012, the biannual competition strives to improve customer satisfaction and customer response skills by providing a platform for service advisors. By holding the service advisor championship, Hyundai Motor plans to reinforce global customer capacity by fostering experts that deliver highest quality customer service beyond expectations.

Going forward, Hyundai Motor will continue to enhance global service competitiveness by providing smart maintenance through digital customer services utilizing Workshop Automation and tablet PCs.