Published on February 27th, 2017 | by Daniel Sherman Fernandez


Why we hate having a car accident?

The biggest headache of any car driver is an accident. Yes, more so if you live in a crowded city filled with many drivers who have ‘bought’ their driving license. But we cannot get away from these ‘half past six’ drivers and their ability to multitask with their smart phones while driving in heavy traffic.

When you have a fender bender in the city it is simply amazing how fast a tow truck tout/runner can be at the scene whereas an emergency vehicle with sirens and flashing lights takes a longer time to arrive at the accident scene.

When you go to the police station to make your accident report it is amazing how long it takes for a 300-word report to be filed and pictures of your damaged ‘loved one’ taken.

Good news has arrived for some of us car drivers….those who have been subjected to the above and for those of you who want to avoid ever having this painful experience.

Allianz General Insurance Company (Malaysia) Berhad has officially launched their Allianz Road Rangers recently which is part of the Company’s motor claims transformation journey that aims to truly put its customers first.

There is a new 24-Hours Accident Call Centre, FREE tow truck service and a person at the police station to handle Claims ensuring that YOU experience an easy, seamless journey when making an accident claim.

Currently servicing the Klang Valley, the 7 new touch points are:

24-hours Accident Call Center

All road accident calls and SOSs will converge at the newly set up Accident Call Centre.

Allianz Road Rangers: Bike brigade

A team of 20 bike brigadiers, the First Respond Unit will be the first to the scene when a call is received. The brigadier will provide bottled water and first aid assistance (if needed) and will accompany the customer until the tow truck arrives.

Allianz Road Rangers: Tow trucks

The fleet is made up of 15 exclusively-branded state-of-the-art tow trucks, each equipped with Global Positioning System (GPS); Closed-circuit televisions (CCTV) located on both rears, inside the cabin and in front of the vehicle; a pre-installed voice recorder in the cabin; dolly wheel; jumper booster; and air pump. The tow truck operators will be responsible for towing the customer’s vehicle to the police station (to lodge a police report) and later Allianz Authorised Panel Repairer or to a franchise workshop upon request.

Claims Concierge

Allianz Claims Concierge will be based in major police stations to accompany customers in lodging the police report and explaining the claims process in detail.

Transportation services

Selected ride-sharing services will be provided for passengers to be ferried from the accident site and back to their home (within the specified distance).

Allianz Motor ODX Claims

Eligible Own Damage (OD) claims are assessed and given a vehicle repair cost via a Straight-through process without human intervention anywhere between 10 minutes to one hour.

In an event of an accident, Allianz motor customers should call 1800 88 6278 which will be channeled to Allianz 24-hours Accident Call Center. To find out more about the new Allianz Road Rangers service, visit the Allianz Malaysia corporate website at or contact the Allianz Customer Service Associates at 1300-88-1028 or by email at [email protected]

Now you have less to worry and reduced headache when an accident happens on the road.

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