Published on August 29th, 2018 | by Subhash Nair0
Perodua Offers Cash Rebate To Customers Affected by Myvi Production Halt
Following Perodua’s 20 August release regarding the temporary production halt of its new Myvi, the compact carmaker will be reimbursing a cash amount to the remaining 3,100 identified customers who were originally set to receive their Myvi before 1 September.
“Our authorised personnel will be contacting each and every one of those customers whose booked Myvis were supposed to be registered before 1 September to capitalise on the zero-GST tax holiday prices,” Perodua Sales Sdn Bhd Managing Director Dato’ Dr Zahari Husin said.
“We wish to offer our valued customers a cash rebate upon registration of their vehicles, as compensation for the considerable inconvenience caused to them. In the meantime, we will keep them updated on their Myvi delivery times,” he added.
The Goods and Services Tax (GST) rate was reduced from 6% to zero on 1 June, opening up a three-month tax holiday that led to a rise in vehicle demand. Buyers are clamouring to have their vehicles registered before 1 September, as that is when the Sales and Service Tax (SST) is set to be reintroduced.
On 20 August, Perodua announced that production of its current best-selling model, the new Myvi, had been interrupted due to a vendor supply disruption.
“We sincerely apologise to not just those whose orders could not be fulfilled before the SST reintroduction, but each and every single customer who has booked our new Myvi after them, as this production disruption will evidently delay deliveries of Myvis ordered more recently.
“Customers always come first at Perodua. We fully understand the frustration and grievances caused by this unintended development, and are doing all we can to ensure Myvi production resumes as soon as possible,” said Dato’ Dr Zahari.
To date, over 68,000 Perodua Myvis have reached owners out of over 120,000 bookings collected since the hatchback’s November 2017 launch, making it consistently Perodua’s best seller throughout the year so far.