Published on August 22nd, 2019 | by Subhash Nair5
UMW Toyota Apologises After Dealer Hangs Malaysian Flag Upside Down
A couple of days ago, images of a Jalur Gemilang flags being flown upside down surfaced on social media. The flags were flown outside an Authorised UMW Toyota Dealer, and according to an official statement from the company, it was a complete mistake.
In fact, they went on to thank the netizens who spotted and notified them of the mistake. Stern action has been taken to prevent such an incident from occurring again.
These kinds of careless mistakes do tend to happen from time to time. It’s admirable when the principal takes responsibility for the actions of their dealers. Not every car brand has that kind of self-confidence.
Here’s their apology in full:
UMW Toyota Motor Sdn Bhd (UMWT) today expressed their deep regret for the incident occurring at its Authorised Dealer, whereby Malaysian Flags were hung up-side down.
The company acknowledged that the matter was brought to its attention by concerned Netizens who took to Social Media to duly inform the organisation. The company also stressed that such matters are treated very seriously and it had no intention to disrespect the country; as it was a genuine and unfortunate mistake. The Dealership has also since taken immediate corrective action by removing the flags and stern action has been taken to ensure such matters do not recur in the future.
“We really appreciate our fellow Malaysians and netizens who spotted this mistake and for notifying us. We have since corrected it and taken measures to ensure that such incidences are not repeated in the future. We deeply regret and apologise for what had happened. As Malaysians we have great respect and love for our country,” said Mr. Ravindran K. President of UMW Toyota Motor.
It is not easy for the corporate headquarters to check on what dealers do on a daily basis.