TechTalk Mercedes- Benz User Experience

Published on November 3rd, 2020 | by Daniel Sherman Fernandez


Does Hey Mercedes Work For You

Explained Here In Detail For Your Attention

My first experience with Hey! Mercedes was not very impressive. It was the early days of the voice activation system that came with a new range of Mercedes cars and at the time it was still learning accents and pronunciations from around the world. On our part it was frustrating as the commands needed to be repeated more than twice for the MBUX system to take action.

Then came an upgraded version of Hey! Mercedes and the ease of use became easier. Maybe a second time was needed on some commands. As we ‘lived’ with the test cars over a long weekend we realized that teenagers had no issue using the system over and over and with just a one-time command. We were trying too hard, be relaxed, casually talk to the system like talking to another passenger in the car and the system will respond. 

BHP diesel

PRESS RELEASE: No other innovation in recent years has so radically changed the operation of a Mercedes-Benz as MBUX (Mercedes- Benz User Experience). The second generation of this learning-capable system now has its debut in the new S-Class. The vehicle interior is even more digital and intelligent, as both the hardware and software have made great strides: brilliant displays on up to five large screens, in part with OLED technology, make control of vehicle and comfort functions even more user-friendly. The human factor is always the central consideration as the possibilities for personalization and intuitive operation have become far more extensive. This certainly applies in the rear, but also for the driver: for example, the new 3D driver display allows a spatial view at the touch of a button for the first time, providing a real three-dimensional effect without having to wear 3D glasses.

Mercedes- Benz User Experience S-Class rear passenger

The voice assistant “Hey Mercedes” is capable of even more dialogue. Certain actions can be performed even without the activation keyword “Hey Mercedes”. These include accepting a telephone call or displaying the navigation map. “Hey Mercedes” can now explain further in-car questions such as, where the first-aid kit is located, or how to connect a smartphone via Bluetooth.

Alongside the classic entry of a PIN, a new authentication method ensures a high level of security. Fingerprint, face and voice recognition are now combined. This allows access to individual settings or verification of digital payment processes from the vehicle.

Mercedes- Benz User Experience_MBUX

However, the unique feature of MBUX is its networking with a wide range of vehicle systems and sensor data. For example, the exit warning function in the S-Class now uses cameras to recognize that an occupant wants to leave the vehicle. If another road user is approaching in the blind spot, the active ambient lighting becomes part of the exit warning system and flashes red. MBUX Interior Assist can also check whether the child seat is correctly attached to the front passenger seat. The driver’s attention level is also monitored, if there are signs of drowsiness, the driver is then warned by ATTENTION ASSIST.

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