Published on July 22nd, 2021 | by Amirul Mukminin


Hyundai Grand Starex Now Comes With Telematics System

It offers a wide range of services, from emergency support to service reminder to stolen vehicle tracking

In a bid to provide its customers with a little extra peace of mind, Hyundai-Sime Darby Motors (HSDM) has announced the addition of a Telematics System on all Hyundai Grand Starex registered from 1 May 2021. HSDM’s Managing Director Low Yuan Lung says its service will be complimentary for the first three years. After the three-year period, it can be renewed annually for RM380.

Similar to BMW’s Roadside Assistance and UMW Toyota Motor’s Vehicle Telematics System (VTS), the Grand Starex’s Telematics System provides emergency assistance in the event of an accident or a breakdown, and helps locate and report a stolen vehicle.

It comes integrated with a total of six services as follows:

  • eCall: Automatic Accident Detection
  • Manual eCall: Emergency Assistance
  • bCall: Breakdown Assistance
  • Service Assist
  • Mobile App – Connected Security Features
  • Stolen Vehicle Tracking

Existing Grand Starex owners who wish to have the Telematics System installed in their vehicles can do so at any of the Hyundai authorised service centres for just RM1,998. However, it is unclear whether or not they will be able to enjoy the 3-year free subscription.

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Check out the following press release for more information on the six services offered by the Telematics System:


All Hyundai Grand Starex registered from May 1st are pre-installed with a Telematics System for enhanced driver and passenger safety should there be any untoward incidents, such as an accident or a breakdown. A concierge service is also included in the new Grand Starex’s Telematics System which makes it easier and more convenient for owners to book a service appointment or to locate and report a stolen vehicle.

The Telematics System comes integrated with six services namely eCall: Automatic Accident Detection, Manual eCall: Emergency Assistance, bCall: Breakdown Assistance, Service Assist, Mobile App – Connected Security Features and Stolen Vehicle Tracking.

An SOS call can be made instantly with Manual eCall by just pressing the SOS button mounted on the map console of the Grand Starex. Once the SOS button is activated, the vehicle owner will receive a call from the Secure Operating Centre (SOC) on the emergency. Upon confirming the assistance needed, the SOC will then dispatch the required help, whether it is for an ambulance, the police or a tow truck.

However, should the Telematics System detect a great impact to the vehicle, a crash alert will automatically be activated via the eCall without having to press the SOS button. The SOC then contacts the vehicle owner immediately to check on the situation. Should there be no response from the vehicle owner, an ambulance and the police will automatically be dispatched to the location based on the tracking device that comes with the vehicle.

A breakdown service on the other hand, can be activated using the bCall and the breakdown service will immediately be dispatched to the location.

The Telematics System also comes with a Mobile App that offers a host of other convenient features, such as finding the location of the vehicle by activating a smart alarm to locate the vehicle with the sound of the horn and blinkers, reporting a missing vehicle, making other non-emergency reports and enquiries, recording trips made by the vehicle as well as the driver’s behaviour analysis.

The Service Assist is also a very convenient feature. The system tracks the vehicle’s mileage via a satellite and then sends a ticket to an authorised Hyundai service centre which will then schedule an appointment with the vehicle owner. The concierge service also includes reminders for the renewal of insurance and road tax as well.

According to Mr Low Yuan Lung, Managing Director of Hyundai-Sime Darby Motors (HSDM), the Telematics System comes pre-installed with the new Grand Starex and its service will be complimentary for the first three years. After the three-year period, vehicle owners can opt to renew for RM380 per year.

“Existing Grand Starex owners who are keen to have this system installed in their vehicles can head over to any of the Hyundai authorised service centres to get the Telematics System installed at RM1,998. Our Service Advisors will be able to assist with the installation and also answer to enquiries pertaining to the system,” said Mr Low.

The Grand Starex is a large premium 11-seater MPV that features a 2.5L turbodiesel engine that is mated to a five-speed automatic transmission, swivel seats on the second row, a suite of safety features, overhead display monitor and more.

There are two variants to the Grand Starex, i.e Grand Starex A2.5L CRDi Executive Plus which retails at RM165,888.00 and Grand Starex A2.5L CRDi Executive Prime which retails at RM173,888 (pricing exclude insurance and is applicable only in Peninsula Malaysia). Monthly repayment starts at RM1,348 with the new step-up financing plan.

All Grand Starex now comes with 3 years or 50,000km free service and a 5-year or 300,000km warranty.

With the Telematics System now comes pre-installed, owning a Grand Starex definitely offers more value and peace of mind.

Those who are interested to find out more about Hyundai products and services, may contact Hyundai at 1300-13-2000 or log on to

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