Stellantis Malaysia To Commence A One-Stop Call Centre From 1 March 2024
This Stellantis call centre will handle Peugeot, DS and Citroën Vehicles
Effective 1 March 2024, Stellantis Malaysia National Sales Company (Stellantis Malaysia) will commence a one-stop call center for Peugeot, DS and Citroën vehicles in the country. This is part of the brand’s transition to being the entity managing the sales distribution and ownership experience of its vehicles, and to deliver seamless customer care during this transition.
As one of the world’s leading automakers and a mobility provider, its brands embody the passion of their founders and customers in their innovative products and services, including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.
Moreover, powered by its diversity, Stellantis leads the way the world moves, aspiring to become the greatest sustainable mobility tech company, not the biggest, while creating added value for all stakeholders as well as the communities in which it operates. These are bold claims but the brand is confident in achieving it.
The call center will offer a centralised customer support service for both sales and aftersales related inquiries and assistance, as well as address any complaints. Peugeot, DS and Citroën vehicle owners can contact the call center via its toll-free number, 1800-18-STLA (7852) or via its email address, [email protected]
Operating hours will be from Monday to Sunday, 8:45AM to 5:45PM. Additionally, Stellantis Malaysia will provide 24 hours support for accident and breakdown cases to ensure continuous assistance when needed. This is a good move to establish the brand’s presence to its customers and build customer confidence.
On top of that, some of the other brands are already here in Malaysia and have been here for quite some time but Stellantis itself is still gearing up for its official entry into the country soon. This means a lot of after sales and customer service is third party for owners of said brands here so this is a good way to make everything more seamless.
So what do you guys think? Will this help Stellantis to establish a more stable presence here in Malaysia or will this do almost nothing for the brand here?
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