HomeAutomotiveFord Adds 2 New Service-Only Facilities In East Malaysia

Ford Adds 2 New Service-Only Facilities In East Malaysia

Kapit and Mukah now have Ford service centres, bringing the total in Sabah and Sarawak to 11.

Sime Darby Auto Connexion-Ford (Auto ConneXion) has significantly expanded its presence in East Malaysia, adding two new service-only facilities in Kapit and Mukah, bringing their total dealer network in Sabah and Sarawak to 11 locations. This strategic expansion aims to meet growing customer demand and ensure superior service accessibility across the region.

Enhanced Network Coverage Across Sabah and Sarawak

The expanded network now features comprehensive coverage across major cities and previously underserved regions:

In Sarawak:

  • Kuching (SDAC)
  • Newly upgraded Sibu showroom (Ngu Brothers)
  • Miri (ALV Brothers)
  • Bintulu (Ngu Brothers)
  • Kota Samarahan (Jimisar Motors)
  • New service-only centers in Kapit and Mukah
Ford Sabah service centre

In Sabah:

  • Two dealerships in Kota Kinabalu (Boston Auto and Rightpower Corporation)
  • Sandakan (Boston Auto)
  • Tawau (TB Automotive)

Modernized Facilities and Enhanced Customer Experience

The newly refreshed Sibu showroom, managed by Ngu Brothers, showcases Ford’s commitment to premium customer service. The 6,135 sq. ft. facility features:

  • Modern, welcoming environment
  • Enhanced customer lounges
  • Elevated vehicle display areas
  • Updated facilities matching Ford’s corporate identity standards

Improved Aftermarket Support and Genuine Parts Availability

To enhance the ownership experience, Auto ConneXion has ensured:

  • Ford Motorcraft Genuine Parts availability across all authorized dealers
  • Competitive pricing for genuine parts
  • Ford warranty coverage
  • Compliance with global quality standards

Special Offers and Customer Benefits

Current promotions include:

  • Savings of up to RM8,000
  • Option for 5 Years Ford Blue Oval Service Plan
  • Additional savings up to RM2,000
  • Access to genuine Ford Motorcraft parts

According to Turse Zuhair, Managing Director of SDAC, “East Malaysia continues to be a major growing market for Auto ConneXion, as evidenced by the strong and consistent demand in 2024. This network expansion signifies our commitment to delivering world-class customer experiences while raising the bar in providing quality automotive products and services in East Malaysia.”

The expansion strategy specifically targets both urban centers and rural areas, ensuring comprehensive coverage for all Ford owners in the region. This approach aligns with Auto ConneXion’s commitment to providing convenient, reliable, and high-quality service across East Malaysia.

For more information about Ford’s services and latest offerings in East Malaysia, customers can visit https://ford.simemotors.my/ or contact their Customer Care at 1300-383-181. Follow Ford Malaysia on social media platforms including Facebook, Instagram, Twitter, and YouTube for the latest updates and announcements.

Subhash Nair
Subhash Nairhttp://www.dsf.my
Written work on dsf.my. @subhashtag on instagram. Autophiles Malaysia on Youtube.
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