If you bought an Xpeng X9 MPV, you may have a free air suspension replacement due.
Bermaz XPENG Sdn Bhd, the sole exclusive distributor of XPENG vehicles in Malaysia under Bermaz Auto Berhad, has officially announced a voluntary safety recall campaign for the XPENG X9 electric MPV. The nationwide initiative follows a corresponding voluntary recall conducted by XPENG in China, which addresses a potential technical defect concerning the vehicle’s front air springs. The campaign specifically targets early production units manufactured before 11 August 2025, with vehicles from later production batches completely unaffected.
Highlighting customer safety and ownership transparency as top priorities, the distributor confirmed that it is actively collaborating with principal engineers, regional supply chain partners, and relevant authorities to execute the recall campaign smoothly.
The Issue: Front Air Spring Integrity
Due to manufacturing variations in certain earlier production batches, the airtightness of the front air springs could become compromised over extended usage in regions with high ambient temperatures and elevated humidity.
Gradual air leakage may result in decreased front suspension pressure, which can illuminate suspension warning indicators on the digital instrument cluster and central infotainment screen. In severe cases, reduced air pressure could alter ride height, affect vehicle damping characteristics, and compromise high-speed handling stability.
Rectification Package: Free Component Replacement and 8-Year Warranty
To deliver complete reassurance to Malaysian owners, Bermaz XPENG is providing a comprehensive remediation and warranty package at zero cost:
- Complimentary Full Replacement: Affected vehicles will receive a brand-new, upgraded front air suspension assembly, covering all necessary replacement components, technical procedures, and labor charges free of charge.
- Extended 8-Year / 160,000 km Warranty: Warranty coverage for the front air suspension system will be extended to 8 years or 160,000 km (whichever occurs first), calculated from the vehicle’s original registration date.
- Fully Transferable Protection: The extended suspension warranty remains tied to the vehicle identification number (VIN) and is fully transferable to subsequent owners, preserving long-term resale value.
Action Plan and Booking an Appointment
Bermaz XPENG is preparing parts inventory, specialized diagnostic tooling, and technical bay capacity across its nationwide service network to handle replacements efficiently.
- Customer Care Hotline: Owners with inquiries can reach XPENG Malaysia’s dedicated customer support team directly at +603 7627 3883.
- Mobile App Scheduling: Customers who receive recall notifications or wish to verify their vehicle’s eligibility can book a service appointment directly through the XPENG mobile app at their preferred XPENG Authorized Service Centre.
Distributor updates will be shared continuously as parts distribution and service schedules progress across the network.
