Published on May 11th, 2016 | by Subhash Nair1
Shell Helix Launches Malaysia’s First-Ever Engine Warranty Programme
Shell Helix, which is constantly pushing the innovation boundaries for drivers, today unveiled Malaysia’s first engine warranty programme, the Shell Helix Engine Warranty (S.H.E.W).
Drivers who service their vehicles with Shell Helix Ultra with PurePlus Technology, Shell’s most advanced motor oil, can benefit from a warranty against lubricant-caused engine failures for up to 12 years or 200,000 km from the vehicle’s manufacturing date, whichever comes first. The free warranty also applies to purchase of Shell Helix HX7.
Launched in 2014, Shell Helix with PurePlus Technology was the first motor oil to feature the company’s revolutionary gas-to-liquid technology that converts natural gas into an ultra-clean and stable base oil.
S.H.E.W. covers the costs of repair or replacement of 15 engine components that may fail if it is ascertained that the Shell Helix motor oils fail to provide proper lubrication and protection. Eligible vehicle owners who have registered for S.H.E.W. can claim up to RM15,000 (for Shell Helix Ultra with PurePlus Technology users) and RM8,000 (for Shell Helix HX7 users) in repair costs.
According to Shell Lubricants Executive Director – South East Asia (SEA), Troy Chapman, S.H.E.W. reflected the company’s absolute confidence in the quality and performance of its Shell Helix range of premium passenger car motor oils.
“S.H.E.W. is a value-added programme that benefits drivers who choose Shell Helix. We are proud to be the only lubricant manufacturer in Malaysia to offer drivers this peace of mind and confidence to drive without worry, whatever their journey. It protects what matters most, for longer, and, best of all, for free. For most Malaysians, that would be their vehicles as they depend on them for mobility,” he said.
S.H.E.W. is available to personal passenger vehicles that are registered to operate within Malaysia which are eight years old or less with mileage of less than 100,000 km. Registering for S.H.E.W. is quick and simple.
All vehicle owners need to do is complete an oil change at any authorised S.H.E.W. workshop where the trained mechanics will be able to assist with registration. Customers who perform their own oil change can also purchase their preferred Shell Helix Ultra and Shell Helix HX 7 motor oil from any Shell Petrol station and contact the S.H.E.W. Customer Hotline or self-register online.
Once registered under S.H.E.W., the customer will receive helpful reminders so that they never miss an oil change. They are also assured of genuine Shell Helix products when purchased through authorised S.H.E.W. workshops and at Shell Petrol station.
S.H.E.W. remains valid as long as the vehicle continues to use Shell Helix Ultra and Shell Helix HX 7 motor oil every six months or according to the manufacturer’s specified oil change interval, whichever comes first. The warranty is also transferrable to the new vehicle owner to help protect the resale value of the vehicle, provided the new owner maintains copies of the last receipts to prove the continued use of Shell Helix Ultra or Shell Helix HX7.
Shell Malaysia Trading Sdn Bhd Managing Director Datuk Azman Ismail pointed out that S.H.E.W. enabled Shell to team up with loyal trade workshops to protect and grow their business to the next level by providing them with a platform to better service their customers. Workshops that are authorised S.H.E.W. issuers would enjoy the confidence of car owners who seek genuine Shell Helix products.
“S.H.E.W. is a game-changer as we see drivers seeking more innovation solutions and peace of mind. It is a significant investment on our part to benefit not just drivers but also trade partners who choose Shell Helix. We are confident of the superior protection and long-lasting engine performance provided by Shell Helix, hence the unprecedented engine warranty of up to 12 years,” he said.
By June this year, more than 1,000 authorised S.H.E.W. workshops and Shell Petrol Stations nationwide would have been trained to offer S.H.E.W. For more information on S.H.E.W., please visitwww.shell.com.my/helixwarranty.