Published on December 7th, 2016 | by Subhash Nair


Volkswagen Passenger Cars Malaysia’s Answer to “What happens after the 5-year warranty?” Question

Volkswagen Passenger Cars Malaysia (VPCM) today announced an additional 2-year “VPCM Customer Care Goodwill” on the Direct Shift Gearbox (DSG) on cars produced till December 2013, with mileage of up to 200,000km. This goodwill takes place after the expiration of the 5-year warranty period on these vehicles. Additionally, “VPCM Customer Care Goodwill” is also offered on other selected components for Volkswagen cars that have passed its 5-year warranty period expiration date.

Goodwill on DSG

The 2-year “VPCM Customer Care Goodwill” on DSG will receive an extended 2-year parts warranty on the goodwill repair, from the time of parts replacement – with the application of minimal labour charges. This additional 2-year warranty covers 100% parts and labour.


Goodwill on other components

VPCM also offers “VPCM Customer Care Goodwill” beyond the standard warranty period on other selected parts on a case-by-case basis. This will be clarified at the respective authorised Volkswagen Service Centre using the car’s VIN number on VPCM’s online system.

As per Volkswagen standard parts warranty, parts that are replaced and paid for at an authorised Volkswagen Service Centre receive a 2-year warranty. This excludes wear and tear.

To qualify for the “VPCM Customer Care Goodwill” on DSG and other components, customers must have a full-service history at any authorised Volkswagen Service Centre.


To continue providing Volkswagen owners with affordable ownership, a parts exchange program on selected items is also available for customers. Additionally, Economy Packages on specific models older than 5 years is also in the midst of being implemented at Volkswagen authorised dealer partners, and will be announced in due time.

*The “VPCM Customer Care Goodwill” comes with labour and parts charges, dependent on age and mileage of the car. Warranty Terms and Conditions apply.

About the Author

Written work on @subhashtag on instagram. Autophiles Malaysia on Youtube.

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