Published on March 7th, 2017 | by Amirul Mukminin0
Naza Premira Streamlines Sales and After Sales Operations
Naza Premira Sdn. Bhd., the official distributor for Piaggio, Vespa and Aprilia products in Malaysia, has streamlined its operations by centralising the three brands at the Piaggio Motoplex Concept showroom at the Naza Automall, Petaling Jaya.
This positive streamlining effort will enhance the quality of sales experience for consumers in terms of giving them a total holistic view of the three brands, which are now housed under the same facility.
Naza Premira has also streamlined its after sales division for Piaggio Group products with the set up of the Naza Premira Technical Centre, situated within the Naza Automall compound.
Alternatively, owners can also service their bikes at any of the authorized service centres nationwide.
All authorised service centres in Malaysia have been given a complete technical training from Naza Premira after sales division and technical trainer from Piaggio Asia Pacific in Hanoi, Vietnam.
All authorised service centres are now equipped with an exclusive Piaggio Advance Diagnostic System (P.A.D.S.) that can perform several technical analyses such as downloading the ECU data that can be reset and reprogrammed while remapping and checking error code for any trouble shooting.
“By streamlining the after sales division we have gained good support from our authorised service centres hence there is an increment of 200 percent for Piaggio brand parts sales nationwide. We are currently holding more than RM2 million worth of parts and accessories and our authorized dealers holding more than RM300,000 worth of parts and accessories. With this initiative, we ensure that our customers will have an ease of mind when buying any of our products where we provide complete services via our Sales, Service and Spare Parts,” said En Farouk Faisal, Chief Operating Officer of Naza Premira.
The Piaggio Motoplex Concept Showroom will have its official launching in the second quarter of 2017. It will be a revolutionary new retail concept showroom that showcases the very best of Piaggio Group, all under one roof.
The new format gives visitors a chance to explore what makes the Piaggio group brand (Piaggio, Vespa and Aprilia) truly special, while discovering some of the best-selling products.