Published on October 1st, 2018 | by Amirul Mukminin0
Audi Hosts First-Ever Tech Talk for Malaysian Customers
Following the opening of the first Running Gear Competence Centre in Malaysia, Audi hosted owners at the brand’s first-ever Tech Talk to learn more about what it takes to keep their valued vehicles in top condition.
Located at the Audi Kuala Lumpur Service Centre, the Running Gear Competence Centre is a dedicated facility equipped with the latest technology used by Audi to ensure that the vehicle continues to deliver the best ride possible.
Illustrating the brand’s commitment towards providing top notch service and access to latest technology, additions to the existing line-up of wheel alignment and brake line tester machines have been made. The Tech Talk agenda covered some of the brand new equipment within the Running Gear Competence Centre including the tyre warmers, tyre changers and wheel balancer.
Complementing the new hardware, the technicians at the service centre have been extensively trained by trainers from Audi Regional Technical Service Centre to ensure that they have the latest skills to deliver the top service level expected.
“This is the first-ever Tech Talk for customers conducted by specialists in technical training and product support for the South-East Asian region for Audi fans to get a ‘behind the scenes’ look at what Audi Top Service is really about. A sizeable investment by our partner, Euromobil, on the Running Gear Competence Centre, was made to give customers the most precise and professional Running Gear set-up possible. This ensures the best quality drive with perfect alignment, balance, prolonging wear, and maximizing fuel efficiency,” Daniel Watts, General Manager of Aftersales, Dealer Development & Training.
Participants at the Tech Talk were put through a series of interactive, hands-on stations involving the specialised equipment, under the helpful guidance of Audi experts. These included the Noise Analysis, Wheel Balancing and the Run-Out Assessment, which measures the hubs and brake rotors.
The Tech Talk and inauguration of the Running Gear Competence Centre reflect the commitment that the brand has towards delivering “Audi Top Service”. In addition, Audi continues to expand its offerings and solutions to customers through:
– Training the team: Together with the investments in state-of-the-art equipment, Audi also invests in more than 4,500 training hours a year to equip the service team.
– Audi Top Service Shuttles: Since 2017, Audi Top Service Shuttles have been deployed to chauffeur customers from the Service Centre to their desired locations after dropping off their vehicles. Vehicles used include the current duo of Audi A8 L and an Audi R8. This initiative is part of the premium customer experience that Audi Service insists on.
– Service Clinics: Nationwide Service Clinics are conducted to offer complimentary vehicle inspection, consultation and promotions on service packages, among others.