Published on December 20th, 2021 | by Daniel Sherman Fernandez0
Allianz General Is Swiftly Looking After Their Flood Hit Customers
Flood victims with Allianz coverage will be swiftly looked after.
The non-stop rain we had over the weekend is the remnants of Typhoon Rai which hit the Philippines with devastating effect. Klang Valley got 30 days of monsoon rain in just one weekend and there was no warning for many residents, car owners and business owners.
The aftermath for many is beyond belief and the RM1,000 compensation from government for affected home owners will not be enough for many as flash floods caused havoc in many new and also old housing areas.
East coast residents were ready as they get heavy monsoon every year, but for most of Klang Valley residents, this level of flood damage is new to them.
Well, it is great to know that Allianz General has just released a statement that they are providing flash flood claims settlement for its customers as the Country faces the worse flooding in recent years.
As we already know, the continuous heavy downpour from Friday (17 December) that continued into Saturday saw areas across Selangor worst hit by floods, with other areas including the capital Kuala Lumpur, Negeri Sembilan, Melaka, Kelantan, and Pahang, Terengganu also affected.
Speaking to reporters, the Allianz General Head of Claims, Damian Williams, said the Company will facilitate fast claims settlements and has positioned Allianz-branded 4x4s and a team of adjusters on standby in Selangor and Pahang to attend to customers promptly.
The 4x4s and Claims Caravan will be routinely deployed to other locations in other affected states to allow for a swift and seamless claims process.
“This is unprecedented circumstances, and the damage has been immense. We mobilized our Allianz-branded 4x4s and team of adjusters on Friday. However, due to the forced closures of major roads and highways and inaccessibility, as well as the influx of cases, our customers will see some delay in services and assistance,” said Damian.
“Nevertheless, our responsibility as an insurer is to our customers, first. The sole purpose of our claims initiative is for moments like this. Our communities are in desperate need of help, and they are relying on us for assistance. We will deliver on our promise of providing fast claims so they can get back on their feet during this difficult time,” added Damian.
For individual policyholders (such as Smart Home Cover), the Company will pay out a full claim settlement or an interim payment within five days after the site visit from the adjuster.
Please take note that customers with fire insurance (commercial lines) can expect an interim payment within five days after the visit from the adjuster, with a full claim settlement paid between 21 to 28 days after the visit from the adjuster.
However, if for any reason, the Company is unable to settle the claim before day 28, the Company will facilitate a second interim payment before day 30.
Allianz General customers can call 1-800-22-5542 for an adjuster will be sent to survey the affected property within 24 hours.