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Published on June 11th, 2011 | by Daniel Sherman Fernandez


Volkswagen Malaysia Wins 1st Place In Global Service Qualification Competition

The final of this year’s Volkswagen Service Qualification World Championship took place in Wolfsburg last weekend under the motto “Be one of the world’s best  – be a part of it”. Prof. Dr. Martin Winterkorn, Chairman of the Board of Management of Volkswagen Aktiengesellschaft, presented the awards to the  winners who produced the best performance out of the 140 finalists from 70 countries.

Volkswagen Group Malaysia is proud to announce that Service Advisor, Alan Chin Khon Loon, from FA Wagen Sdn. Bhd., took First Place in the Service Advisor competition for the Asia Pacific region.
“The Qualification World Championship has yet again demonstrated that Volkswagen has outstanding service experts on board. As ambassadors for the Volkswagen brand, I am sure you will continue to do your utmost to make our customers all over the world even more satisfied,” Winterkorn said at the award ceremony. This was the fourth time the competition had been held.
The aim of the program is to secure and further enhance the service quality of the Volkswagen brand worldwide, thereby increasing customer satisfaction. The national preliminary rounds of the competition therefore not only identified the best service experts, but also verified the current knowledge status of the Volkswagen dealer and service organizations in a total of 70 countries. This information is used to develop and implement country-specific training. As a result, the World Championship is a key factor in fine tuning the qualification of Volkswagen service specialists worldwide.
Starting last year, regional winners are honored in addition to the world championship titles. The regional classifications are “Europe”, “America”, “Africa, Eastern Europe, Central Asia and the Middle East” and “Asia-Pacific”.
Overview of the World Championship
Service adviser World Championship –
1st place: Giovanni Ambesi, Switzerland
2nd place: Martin Zaloha, Austria
3rd place: Marcus Pirkl, Libya

Master Technician World Championship –
1st place: Jouni Gustafsson, Finland
2nd place: Markus Eichhorner, Austria
3rd place: Heiko Schünemann, Luxembourg

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