Published on April 17th, 2014 | by Daniel Sherman Fernandez1
MERCEDES-BENZ 6th Autohaus Opened By Hap Seng Star
Hap Seng Star has launched the first Mercedes-Benz Autohaus in the southern Klang Valley. Located prominently in Balakong, the RM60 million facility raises the standards in automotive showrooms and customer service even further, with an impressive built-up area of 140,000 sq ft. The new Autohaus is strategically close to major highways and affords it a large catchment area consisting of Seri Kembangan, Serdang, Sg. Long, Kajang and Bangi.
“We are extremely happy to witness the opening of Hap Seng Star’s sixth Mercedes-Benz Autohaus. To us, automotive excellence extends beyond the vehicle; it includes the entire customer experience. And this is why we place a great deal of emphasis on network development.,” said Mercedes-Benz Malaysia President and CEO, Roland Folger. “This Hap Seng Star Balakong Autohaus is yet another classic example of how Mercedes-Benz Malaysia’s successful relationship with our dealers allows us to provide customers with service that surpasses all others,” he added.
Sitting comfortably on 4.66 acres of land, the Hap Seng Star Balakong Autohaus has been built to provide extensive sales and service coverage, with every amenity and comfort specially tailored for its distinguished clientele. It is operated by a 45 person strong team and has a capacity to service more than 30 vehicles per day. In addition, the showroom adheres to the Mercedes-Benz Presentation System II (MPS II) which is the benchmark of customer experience for each Autohaus. As part of Mercedes-Benz commitment to quality and superior service, the Hap Seng Star Balakong Autohaus features a one-stop solution for customer convenience. From personalised service when inspecting their vehicles, to interacting one-on-one with a Service Advisor on necessary vehicle repair and maintenance work, customers can expect to do it all in comfort as even the Service Reception Inspection Bays areas are fully air-conditioned.
The new Hap Seng Star Autohaus features an extensive range of after sales services, and repairs, with body and paint works repairs soon to be included. All technicians are Mercedes-Benz certified and able to provide exceptional repair methods with the latest equipments. Furthermore, employees at the Autohaus practice Mercedes-Benz’s Corporate Social Investment (CSI), a business practice that incorporates sustainability within economic activities for the community. Within the next few months, Hap Seng Star has planned for the expansion of its workshop operations, specifically for Body and Paint services at its Balakong facility. In addition, to support on-going services of Mercedes-Benz vehicles, Hap Seng Star intends to expand its award-winning workforce, attracting suitable talent for its sales and service teams. At present, Hap Seng Star has a total of six Mercedes-Benz Autohaus outlets nationwide, which spans the Klang Valley, Peninsula Malaysia as well as Sabah and Sarawak.
The Hap Seng Star Mercedes-Benz Autohaus is located at No. 1 Jalan Balakong, Seri Kembangan, Selangor. For more information, please visit www.hapseng.mercedes-benz.com.my or call tel: 03-8947 9688.