Published on September 15th, 2021 | by Subhash Nair


Two Apps Toyota Customers In Malaysia Should Make Use Of

The Toyota 24SEVEN Road Assist app and Vehicle Telematics System bring Malaysia into the future of mobility.

UMW Toyota have been continually upgrading their vehicles and related systems to bring Malaysia into the future of mobility. Back in 2019, they introduced the Vehicle Telematics System (VTS) on some of their new models. Today, VTS is available as an option on most of their newer vehicles.

With VTS, your Toyota becomes connected and you can do a whole lot more, including:

  • Vehicle monitoring via GPS
  • Emergency response if impact is detected
  • Coordination with relevant authorities by 24/7 Command Centre
  • Tracking multiple vehicles with one app
  • Viewing and recording vehicle operating information
  • Push notifications for specific conditions
  • Driver scoring monitoring for safer driving habits

It also comes with a 5-year warranty to match your new Toyota.

While VTS is still not available for every single new Toyota, what all Toyota customers can take advantage of is the Toyota 24SEVEN Road Assist, which comes with a new mobile app.

Toyota 24SEVEN Road Assist Mobile App

This app is available on both iOS and Android and it is/enables:

  • Available 24 hours a day, 7 days a week nationwide
  • Accessible via mobile app, tablet or Freephone number (1-800-888-247)
  • Free minor on-the-spot repairs
  • Free towing within the state (terms & conditions apply)
  • Free app download at Google Play Store or Apple App Store
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Here’s the press release with more.



Connected mobility is the way forward in the automotive industry, and thanks to the internet, sophisticated on board software and global positioning systems, all of which are accessible via your trusted mobile phone, there is practically nothing that you cannot do today to enhance your driving experience. Today’s motoring has never been more convenient, more personalized and more enjoyable, but above all, it offers car owners a greater degree of peace
of mind.

For Toyota car owners, what used to be a call away for around-the-clock roadside assistance has evolved one step further with the introduction of the Toyota 24Seven Road Assist mobile application. An industry first, all it takes now is a few swipes on the phone to ask for immediate assistance, even for something as trivial as accidentally running out of fuel or experiencing a flat tyre. All you need to do is to request for assistance via the mobile application and help will
arrive in no time!

Of course, if you are an individual who still prefers to speak to someone on the other line, you can still call Toyota’s Freephone number 1-800-888-247. In an emergency, everyone understands the anxiety of not knowing if help is on the way and this is something that the Toyota 24Seven Road Assist mobile application addresses. A key feature built into the mobile application include an SOS button with a real time tracking feature. Users have the ability track the travel route and time of the help that is on the way to them. Further assurance is in the fact that the help is from a trusted Authorised Toyota Outlet or service provider. Car owners even have the choice of selecting their preferred Toyota Outlet to assist in a service that is offered 24 hours a day, 7 days a week, all year long nationwide.

“We have been providing our customers with Toyota 24Seven Road Assist for the last 20 years. This is a service that continually undergoes enhancements to ensure that they never have to worry when they are on the road. As mobile technology grows more advanced, naturally the next logical step would be to introduce a mobile application that would bring this service to the next higher level,” said UMW Toyota Motor President, Ravindran K.

Toyota 24Seven Road Assist offers free minor on-the-spot repairs and nationwide towing (up to 50km) to all Toyota owners (terms and conditions apply).


“Connected mobility is a concept that is revolutionizing the automotive industry and it essentially brings greater peace of mind with the ownership of a car. In the case of Toyota, the Toyota 24Seven Road Assist mobile application interphases with our Toyota Vehicle Telematics System (VTS) that is built into our new generation of models. This enables the driver to form somewhat of a personal and unique relationship with his vehicle, an interaction that was never available 20 to 30 years ago,” said Ravindran K.

The Toyota Vehicle Telematics System was introduced by the company in 2019 and has since been servicing many Toyota customers via the mobile application. With VTS, the vehicle can be monitored using GPS, with its location able to be pinpointed via the mobile application. This not only helps the relevant authorities whenever there is a need
for vehicle recovery, but the system is also able to detect impact in which case emergency services may be dispatched to the scene.

VTS also allow car owners to review the trip history with minute-to-minute reports, the distance covered, and overall duration of their journey. Another offering of the mobile application is the ability to review driving patterns during their journey as well as set safety parameters to monitor loved ones’ journey when necessary especially for new or younger

“As technology advances, so will cars. This is inevitable, and we have seen vehicles rapidly evolving over the last 20 to 30 years to becoming increasingly safer, cleaner, more economical offering better performance, to now growing even more intelligent and are able to provide greater forms of interaction with the driver. Suffice to say that transportation and communication will become increasingly reliant on one another moving forward in an era of seamless and connected mobility,” said UMW Toyota Motor Deputy Chairman Akio Takeyama.

About the Author

Written work on @subhashtag on instagram. Autophiles Malaysia on Youtube.

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