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Published on June 24th, 2024 | by Daniel Sherman Fernandez


Mercedes-Benz Malaysia’s Robust After-Sales Support Gives EV Buyers Peace of Mind

Mercedes-Benz Malaysia has been taking care of things behind the scenes so that EV ownership is a breeze.

As more Malaysian drivers consider making the switch to an electric vehicle (EV), Mercedes-Benz is going the extra mile to ensure a seamless ownership experience. The brand is doubling down on its after-sales service and spare parts support through significant investments in personnel training and infrastructure.


Building a Future-Ready Workforce

Mercedes-Benz has been nurturing automotive talent in Malaysia through its comprehensive Advanced Modern Apprenticeship program since 1984. Over 900 apprentices have graduated and now service the brand’s nationwide dealer network.

To prepare for EV adoption, Mercedes has introduced a specialized Electric Vehicle Specialist curriculum to train “Qualified High-Voltage Technicians” (QHVs).

Upon completing the three-year program, apprentices earn multiple globally-recognized certifications like SKM Level 3, C&G VRQ Level 3, and qualifications as Maintenance, System, Bodywork or High-Voltage Technicians. Employment at Mercedes-Benz dealerships is guaranteed post-apprenticeship.

EV Charger

Large Nationwide Dealer Network

The Mercedes-Benz Malaysia authorised dealer network stretches across the country with more than 31 premium outlets operated by seven dealer groups.

Mercedes-Benz Malaysia’s network development push is part of a global initiative in line with the brand philosophy to create a uniform brand experience for Mercedes-Benz customers with superb quality services.

By the way, in case you were wondering.

As part of Mercedes-Benz’s global strategy and focus on electric vehicles, the brand has introduced a new profile for the Electric Vehicle Specialists, known as Qualified High-Voltage Technician (QHV) as an additional module to train and prepare talents for the future demands of tomorrow’s mobility landscape.

What’s more, upon completion of the Mercedes-Benz Apprenticeship programme, participants will be certificated in SKM Level 3, C&G VRQ Level 3, Qualified Maintenance Technician (QMT), Qualified System Technician (QST) / Qualified Bodywork Technician (QBT) / Qualified High-Voltage Technician (QHV), depending on the specialisation chosen.

Employment is also guaranteed upon completion of the program, while one can expect a minimum salary in the first year along with incremental growth opportunities thereafter. The entire course will be conducted at the state-of-the-art Mercedes-Benz Malaysia Training Academy located in Bandar Kinrara, Puchong.

Interested? Well, anyone with a minimum of 3 credits in SPM or equivalent qualifications, including a pass in English, can apply for the program until 31 July 2023.

Alternatively, one can also visit the official Mercedes-Benz Advanced Modern Apprenticeship program website linked here for further information.

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