Industry-leading Improvement Catapults Hyundai Motor’s Nameplate Ranking in 2017 J.D. Power Vehicle Dependability Study
Hyundai improved dramatically in the 2017 J.D. Power Vehicle Dependability Study (VDS) with an industry-leading reduction in problems reported by owners, ranking sixth among all nameplates. Problems per 100 Hyundai vehicles declined by 25 points, or 16 percent, and Hyundai moved up 13 rank positions from 2016 in the nameplate rankings, marking the company’s best ranking ever.
The Hyundai Sonata was also recognised by J.D. Power as the second place vehicle in the Midsize Car segment. Also, Hyundai achieved these results while the industry average increased by four problems per 100 vehicles.
The VDS and IQS are two of J.D. Power key quality studies.
The VDS measures problems of three-year-old vehicles, primarily in categories such as engine/transmission, driving experience and Audio/ Communication/ Entertainment/ Navigation. A lower score means higher quality.
The IQS measures quality after 90 days of ownership. In addition, the Automotive Performance, Execution and Layout (APEAL) Study measures customer perception on the design, content, layout and performance of their new vehicles and the new Tech-Experience Index Study measures the overall customer experience with vehicle technology.
About the Author
Subhash Nair Written work on dsf.my. @subhashtag on instagram. Autophiles Malaysia on Youtube.
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