Automotive

Published on April 21st, 2020 | by Amirul Mukminin

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UMW Toyota to Reopen Selected Service Centres

UMW Toyota Motor (UMWT) today confirmed that it has received approval from MITI to reopen its selected service centres.

Services are by appointment only and customers are advised to contact the nearest service centre to confirm if the outlet is in operation and set suitable appointments before making a visit.

In addition, the company also announced a 30-day extension (calculated from the last day of the MCO) for vehicles purchased from UMWT or their authorised dealers with existing warranties that are valid and expiring during the MCO period.

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For more information, check out the press release below:

PRESS RELEASE

Following the activation of the Movement Control Order (MCO) in Malaysia on 18 March 2020, all businesses except those related to essential services were required to stop operations.

Service centres were among the businesses that had to remain closed, although emergency assistance services were permitted. Following the extension of the MCO until 28 April 2020, MITI has given permission for car companies to resume aftersales services at selected outlets.

UMW Toyota Motor Sdn Bhd (UMWT) has received approval from MITI to re-open selected authorised Toyota service centres and will operate selected outlets for emergency and urgent service requirements only, at minimum capacity.

Customers are advised that the services are by appointment only. Customers will have to contact the respective nearest service centre to confirm if the services centres are in operations and to secure suitable appointments before visiting the service centres. Customers are also strongly advised to keep in mind that the MCO restrictions on their travel.

Every effort will be made to ensure the safety and protection of customers when they visit the service centres who will continue to practice social distancing and remain at least 1 metre or more apart to avoid possible transmission of the virus.

With regards to those vehicles purchased from UMWT or their authorised dealers with existing warranties that are valid and expiring during the MCO period, there will be a 30-day extension calculated from the last day of the MCO.

The company will continue to provide all customers with assistance for any emergencies or enquiries during the MCO period through its existing helplines. Customers may contact the following numbers throughout the duration of the MCO:

General Enquiries and Assistance *Monday – Friday, 8am – 7pm1800-8-TOYOTA (869682)
Additional Hotlines
*Monday – Friday, 8am – 7pm  
017-627 8982
016-869 6107
014-333 5380
016-633 2865
016-638 7678
011-273 55039
24/7 Emergency Assistance1800-888-247
Customer Support Email[email protected]

“As we always place customer care as a top priority, all Toyota vehicles sent to our service centres will receive a thorough inspection to ensure they are in good running order. However, we also urge customers to adhere to the regulations of the Movement Control Order and help to stop the spread of the COVID-19 virus,” said K. Ravindran. President of UMW Toyota Motor.

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