Automotive

Published on May 4th, 2020 | by Amirul Mukminin

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Toyota and Lexus Outlets in CMCO Areas Resume Operations

Toyota and Lexus sales and service centres located in areas observing the conditional Movement Control Order (CMCO) will be open for business starting today, 4 May 2020.

However, do note that the opening will be based on approval and regulations by the respective local state governments. Customers are advised to call in advance to check on the operating days and hours and to secure appointment at their nearest service centre.

UMW Toyota Motor previously announced that it has received approval from the Ministry of International Trade and Industry (MITI) to reopen selected authorised service centres.

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Check out the following press release for more information:

PRESS RELEASE

UMW Toyota Motor Sdn Bhd (UMWT) today announced that authorised Toyota and Lexus Sales and Service Outlets in its network that are located in areas observing the conditional Movement Control Order (CMCO), will be open for business from Monday, 4 May 2020.

Customers and public are advised that the opening of the Sales and Service Outlets will be based on approval and regulations by the respective local State Governments and they should call in advance to check on the operating days and hours of the Sales or Service Outlet as well as to secure a prior appointment.

The opening of the Sales and Service Outlets follows the approval from the Ministry of International Trade & Industry (MITI) and relevant local authorities. All outlets have received guidelines for their daily operations which must be in accordance with the Standard Operating Procedures (SOP) issued by MITI. The SOP requires such measures as social distancing, sanitization of premises and contactless payments where possible.

“We will follow the SOP strictly at all our Sales and Service Outlets for our customers’ peace of mind as well as to also protect our staff. It is hoped that our customers will understand the requirements which are necessary in the public interest and safety,” said Ravindran K., President of UMW Toyota Motor.

With regards to those vehicles purchased from UMWT or their authorised dealers with existing warranties that are valid and expiring during the MCO period, there will be a 30-day extension calculated from the last day of the MCO (currently scheduled to be 12 May 2020).

For further information, customers can call the following numbers listed below:

For Toyota:

General Enquiries and Assistance *Monday – Friday, 8am – 5.30pm1800-8-TOYOTA (869682)
24/7 Emergency Assistance1800-888-247
Customer Support Email[email protected]

For Lexus

General Enquiries and Assistance *Monday – Friday, 8am –5.30pm1-800-88-LEXUS (54987)
Customer Support Email[email protected]

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